This Wearable improves the efficiency of any hotel

The Smartagent called wearable is used in housekeeping as well as customer and technical service. The Steigenberger Airport Hotel Frankfurt, Germany, is one of the first customers to use Smartagent which has been specifically developed for corporate application to organize their service processes.

For housekeeping and maintenance of the 550 rooms and suites as well as the 40 conference rooms, the Steigenberger Airport Hotel Frankfurt uses the Smartagent with a special version of the hotel software SAMFEX. The Microsoft partner Mellex’s SAMFEX wearable was first presented at the industry conference HITEC in Toronto, Canada, at the end of June 2017 and is specialized in mobile housekeeping.


The software serves as a supplement to the SAMFEX system for house technology, housekeeping and energy and asset management in hotels, which has already been used for years. In real-time, incoming tasks can be flexibly arranged using mobile devices – for example, to report errors, carry out repairs, or to take care of guests who arrived too early.


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Control of the Service Staff with Smartagent

Michael Weil, Hotel Manager Operations at the Steigenberger Airport Hotel Frankfurt, on the use of the new Smartagents: “By transmitting this information in real time we save a couple of working hours per day in various functional departments and can offer our guests a much more efficient and better service.”


Since the system runs with a Windows 10 IoT Core, in addition to the application in the hotel industry, various application scenarios in other sectors are conceivable in the future, such as the healthcare sector or the production industry. Thanks to the connection to cloud services, the continuous enhancements of the application and the improvement of the processes is possible. 

Versatile Application Scenarios for Smartwatches for Business Customers

For wearables in the business customer sector (B2B) a whole range of application scenarios in different sectors, that require direct communication between on-site employees and central planning staff, is possible.


Wearables with their sensors can for example be used to monitor the vital signs of patients or in nursing documentation. In the energy sector, wearables contribute to the reduction of exposure to health-damaging substances and to the optimization of fleet management. In the production and maintenance of machines and plants, smartwatches can support employees very precisely.

Across sectors, scenarios concerning process control and documentation by voice input and camera are conceivable as well as bi-directional notifications for safety-critical states of machines and plants. By connecting to the Azure cloud platform, B2B wearables for ad-hoc-visualization, for example Overall Equipment Effectiveness (OEE), provide potential for innovative business ideas.

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Windows 10 IoT Core responsible for Smartagent’s High Performance

The TREKSTOR Smartagent is a completely self-sufficient device, whose inner life is very much like a tablet or smartphone. Within the smallest space it has a powerful battery, 1 GB of RAM and 8 GB of flash memory, touch-screen display, sensors, speakers, camera and keys, Wi-Fi, NFC and Bluetooth connectivity.

Operating system of the portable device is Windows 10 IoT Core, a system specially adapted to the Internet of Things. It can run on devices with limited performance and screenless devices. The apps of the Smartagent are based on the Universal Windows Platform (UWP) and can also run on other Windows 10 devices such as Microsoft HoloLens via an adaptive layout. Windows 10 IoT Core provides all the important security features of Windows, including the integration of Trusted Platform Module (TPM), hardware-based security, and unitary device management. The connection to cloud services such as Azure IoT Hub, Azure Machine Learning, and Microsoft Cognitive Services enables the development and simplified operation of business applications across all enterprise sizes and industries.

This article is partially based on a press release from Microsoft Germany, August 2017

Source of title image: Microsoft Germany