{"id":97857,"date":"2026-04-23T01:26:47","date_gmt":"2026-04-23T01:26:47","guid":{"rendered":"https:\/\/mybusinessfuture.com\/process-mining-dans-les-pme-en-2026-celonis-sap-signavio-et\/"},"modified":"2026-11-03T14:52:29","modified_gmt":"2026-11-03T14:52:29","slug":"process-mining-dans-les-pme-en-2026-celonis-sap-signavio-et","status":"publish","type":"post","link":"https:\/\/mybusinessfuture.com\/fr\/process-mining-dans-les-pme-en-2026-celonis-sap-signavio-et\/","title":{"rendered":"Process mining : o\u00f9 les achats perdent-ils de l\u2019argent ?"},"content":{"rendered":"<p style=\"display:inline-block;background:#c0392b;color:#fff;padding:4px 14px;border-radius:20px;font-size:0.85em;margin-bottom:18px;\">4 min de lecture<\/p>\n<p><strong>Entre la commande et le paiement, le processus d\u2019achat comporte de nombreux transferts. Le process mining peut exploiter les donn\u00e9es d\u2019\u00e9v\u00e9nements pour montrer o\u00f9 les validations sont en attente ou les factures retrait\u00e9es. Les \u00e9conomies \u00e9ventuelles d\u00e9pendent de la qualit\u00e9 des donn\u00e9es et des mesures prises ensuite. Pour une premi\u00e8re analyse, les PME ont besoin d\u2019un processus clairement d\u00e9limit\u00e9 et d\u2019une question mesurable.<\/strong><\/p>\n<div style=\"background:#202528;color:#fff;padding:32px 36px;margin:32px 0;border-radius:8px;\">\n<p style=\"margin:0 0 18px 0;font-size:0.95em;font-weight:800;text-transform:uppercase;letter-spacing:0.2em;color:#e8828d;border-bottom:2px solid rgba(232,130,141,0.3);padding-bottom:12px;\">L\u2019essentiel en bref<\/p>\n<ul style=\"margin:0;padding-left:22px;color:rgba(255,255,255,0.92);line-height:1.6;\">\n<li style=\"margin-bottom:12px;\"><strong style=\"color:#e8828d;\">Les achats offrent des pistes concr\u00e8tes.<\/strong> Des donn\u00e9es d\u2019\u00e9v\u00e9nements adapt\u00e9es permettent d\u2019\u00e9tudier le d\u00e9lai entre la r\u00e9ception et la validation d\u2019une facture ou les \u00e9tapes de traitement r\u00e9p\u00e9t\u00e9es.<\/li>\n<li style=\"margin-bottom:12px;\"><strong style=\"color:#e8828d;\">La qualit\u00e9 des conclusions d\u00e9pend des donn\u00e9es.<\/strong> L\u2019identifiant du cas, l\u2019activit\u00e9 et l\u2019horodatage doivent correspondre au processus \u00e9tudi\u00e9. Les \u00e9tapes manquantes et les identifiants incoh\u00e9rents doivent \u00eatre examin\u00e9s avant toute interpr\u00e9tation.<\/li>\n<li><strong style=\"color:#e8828d;\">Un pilote exige des responsables et une mesure initiale.<\/strong> Les achats, l\u2019informatique et le contr\u00f4le de gestion examinent ensemble les r\u00e9sultats et conviennent des mesures \u00e0 prendre. La protection des donn\u00e9es et les \u00e9ventuels droits de cod\u00e9cision doivent \u00eatre int\u00e9gr\u00e9s d\u00e8s le d\u00e9but \u00e0 la planification.<\/li>\n<\/ul>\n<\/div>\n<h2 style=\"padding-top:64px;margin-bottom:20px;\">Les traces laiss\u00e9es par le processus d\u2019achat<\/h2>\n<p><strong>Qu\u2019est-ce que le process mining ?<\/strong> Le process mining analyse les donn\u00e9es d\u2019\u00e9v\u00e9nements issues des syst\u00e8mes informatiques afin d\u2019\u00e9tudier les d\u00e9roulements de processus enregistr\u00e9s. Un \u00e9v\u00e9nement peut \u00eatre, par exemple, la cr\u00e9ation d\u2019une commande ou la validation d\u2019une facture. Un identifiant de cas permet de regrouper les \u00e9v\u00e9nements. Les horodatages permettent d\u2019examiner les intervalles entre les \u00e9tapes enregistr\u00e9es.<\/p>\n<p>Une <a href=\"https:\/\/www.tf-pm.org\/resources\/casestudy\/auditing-with-process-mining.pdf\">\u00e9tude de cas de la IEEE Task Force on Process Mining<\/a> montre pourquoi le choix de l\u2019identifiant de cas est important : plusieurs factures peuvent correspondre \u00e0 une m\u00eame commande. Une analyse par ligne de commande r\u00e9pond donc \u00e0 des questions diff\u00e9rentes d\u2019une analyse des factures individuelles.<\/p>\n<p>Pour les achats, il est utile de d\u00e9finir une question cibl\u00e9e : combien de temps s\u2019\u00e9coule entre la r\u00e9ception et la validation d\u2019une facture ? Ou \u00e0 quelle fr\u00e9quence une facture est-elle v\u00e9rifi\u00e9e \u00e0 nouveau avant son paiement ? Ces sch\u00e9mas indiquent des points \u00e0 examiner. \u00c0 eux seuls, ils ne permettent pas de conclure \u00e0 une perte financi\u00e8re ou \u00e0 une erreur.<\/p>\n<h2 style=\"padding-top:64px;margin-bottom:20px;\">Du d\u00e9lai d\u2019attente \u00e0 l\u2019effet financier<\/h2>\n<p>Un long d\u00e9lai de validation peut rapprocher l\u2019\u00e9ch\u00e9ance permettant de b\u00e9n\u00e9ficier d\u2019un escompte. Pour d\u00e9terminer si un escompte a effectivement \u00e9t\u00e9 perdu, il faut examiner les conditions de paiement, le montant de la facture et la date de paiement. De m\u00eame, une v\u00e9rification r\u00e9p\u00e9t\u00e9e peut signaler un processus lourd ou \u00eatre justifi\u00e9e sur le fond.<\/p>\n<p>Le service concern\u00e9 doit donc d\u2019abord examiner les cas qui attirent l\u2019attention : quelles \u00e9tapes sont obligatoires ? Y a-t-il eu des demandes de pr\u00e9cisions sur la quantit\u00e9 ou le prix ? Une \u00e9tape interm\u00e9diaire n\u2019a-t-elle pas \u00e9t\u00e9 enregistr\u00e9e ? Ce n\u2019est qu\u2019ensuite qu\u2019il peut d\u00e9cider si une r\u00e8gle de remplacement, une meilleure gestion des donn\u00e9es ou une modification de la proc\u00e9dure de validation est pertinente.<\/p>\n<p>Pour mesurer les r\u00e9sultats, l\u2019\u00e9quipe d\u00e9finit avant toute modification un indicateur et une p\u00e9riode de comparaison, par exemple le d\u00e9lai entre la r\u00e9ception et la validation d\u2019une facture. Le contr\u00f4le de gestion peut ensuite v\u00e9rifier si l\u2019indicateur a \u00e9volu\u00e9 et quels effets financiers peuvent \u00eatre attribu\u00e9s de mani\u00e8re fiable \u00e0 partir des donn\u00e9es disponibles.<\/p>\n<h2 style=\"padding-top:64px;margin-bottom:20px;\">Pr\u00e9parer la premi\u00e8re analyse<\/h2>\n<p>Un pilote commence par un processus d\u00e9limit\u00e9, par exemple la v\u00e9rification des factures d\u2019une unit\u00e9 organisationnelle choisie. Les achats et l\u2019informatique d\u00e9terminent ensemble quels syst\u00e8mes contiennent les \u00e9v\u00e9nements n\u00e9cessaires et comment les commandes, les factures et les paiements sont reli\u00e9s entre eux. L\u2019examen d\u2019un \u00e9chantillon de dossiers aide \u00e0 rep\u00e9rer les \u00e9v\u00e9nements manquants ou mal attribu\u00e9s.<\/p>\n<p>L\u2019\u00e9quipe compare ensuite les processus enregistr\u00e9s aux r\u00e8gles en vigueur et discute des \u00e9carts avec les responsables des processus. Pour les pistes d\u2019am\u00e9lioration confirm\u00e9es, elle d\u00e9finit une mesure, un responsable et une \u00e9ch\u00e9ance. La dur\u00e9e du pilote d\u00e9pend notamment de l\u2019acc\u00e8s aux donn\u00e9es, de la qualit\u00e9 des liens entre elles et du p\u00e9rim\u00e8tre du processus \u00e9tudi\u00e9.<\/p>\n<p>Pour choisir un logiciel, il faut prendre en compte les sources de donn\u00e9es n\u00e9cessaires, les possibilit\u00e9s de pr\u00e9paration des donn\u00e9es et le co\u00fbt total, y compris le d\u00e9ploiement et l\u2019exploitation. Les fournisseurs doivent montrer, \u00e0 partir d\u2019un exemple concret de donn\u00e9es, comment leur solution relie les commandes aux factures et comment les r\u00e9sultats peuvent \u00eatre v\u00e9rifi\u00e9s. S\u2019y ajoutent des questions sur les droits d\u2019acc\u00e8s, le traitement des donn\u00e9es et l\u2019assistance en phase d\u2019exploitation.<\/p>\n<h2 style=\"padding-top:64px;margin-bottom:20px;\">Examiner les donn\u00e9es des salari\u00e9s et la cod\u00e9cision<\/h2>\n<p>Les journaux d\u2019\u00e9v\u00e9nements peuvent permettre de tirer des conclusions sur les salari\u00e9s, par exemple \u00e0 partir d\u2019identifiants utilisateur ou d\u2019horodatages associ\u00e9s \u00e0 d\u2019autres informations. Il convient de v\u00e9rifier pour chaque jeu de donn\u00e9es si celles-ci sont personnelles. La seule suppression des noms ne suffit pas n\u00e9cessairement.<\/p>\n<p>Pour les donn\u00e9es \u00e0 caract\u00e8re personnel, le <a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/DE\/TXT\/?qid=1526635139087&amp;uri=CELEX%3A32016R0679\">r\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es<\/a> exige notamment une finalit\u00e9 d\u00e9termin\u00e9e, une base juridique et la minimisation des donn\u00e9es. Les entreprises doivent donc d\u00e9terminer d\u00e8s le d\u00e9but avec le d\u00e9l\u00e9gu\u00e9 \u00e0 la protection des donn\u00e9es quels champs sont n\u00e9cessaires, qui y aura acc\u00e8s et combien de temps les donn\u00e9es seront conserv\u00e9es.<\/p>\n<p>En pr\u00e9sence d\u2019un conseil d\u2019\u00e9tablissement allemand, il faut \u00e9galement examiner ses droits de cod\u00e9cision. Le <a href=\"https:\/\/www.gesetze-im-internet.de\/betrvg\/__87.html\">\u00a7 87 alin\u00e9a 1 num\u00e9ro 6 de la loi allemande sur l\u2019organisation des \u00e9tablissements (Betriebsverfassungsgesetz)<\/a> concerne l\u2019introduction et l\u2019utilisation de dispositifs techniques destin\u00e9s \u00e0 surveiller le comportement ou les performances des salari\u00e9s. Son application concr\u00e8te et ses modalit\u00e9s d\u00e9pendent de la configuration du projet.<\/p>\n<h2 style=\"padding-top:64px;margin-bottom:20px;\">Questions fr\u00e9quentes<\/h2>\n<details>\n<summary><strong>Quelles donn\u00e9es faut-il pour une premi\u00e8re analyse de process mining ?<\/strong><\/summary>\n<p style=\"margin:8px 0 4px 24px;color:#555;line-height:1.6;\">Pour l\u2019analyse d\u00e9crite ici, l\u2019\u00e9quipe a besoin d\u2019un identifiant de cas adapt\u00e9, de l\u2019activit\u00e9 enregistr\u00e9e et d\u2019un horodatage. Les autres donn\u00e9es n\u00e9cessaires d\u00e9pendent de la question pos\u00e9e.<\/p>\n<\/details>\n<details>\n<summary><strong>Combien de temps dure un pilote dans les achats ?<\/strong><\/summary>\n<p style=\"margin:8px 0 4px 24px;color:#555;line-height:1.6;\">Il n\u2019est pas possible de fixer une dur\u00e9e g\u00e9n\u00e9rale fiable. L\u2019acc\u00e8s aux donn\u00e9es, leur qualit\u00e9, le p\u00e9rim\u00e8tre du processus et la concertation influent sur le temps n\u00e9cessaire.<\/p>\n<\/details>\n<details>\n<summary><strong>Le process mining r\u00e9v\u00e8le-t-il automatiquement une \u00e9conomie ?<\/strong><\/summary>\n<p style=\"margin:8px 0 4px 24px;color:#555;line-height:1.6;\">L\u2019analyse montre des sch\u00e9mas dans les processus enregistr\u00e9s. Tout effet financier doit \u00eatre v\u00e9rifi\u00e9 \u00e0 l\u2019aide de donn\u00e9es commerciales et de paiement adapt\u00e9es. Une am\u00e9lioration n\u00e9cessite ensuite une mesure efficace.<\/p>\n<\/details>\n<h2 style=\"padding-top:64px;margin-bottom:20px;\">\u00c0 lire aussi<\/h2>\n<ul>\n<li><a href=\"https:\/\/mybusinessfuture.com\/fr\/analyse-predictive-dans-l-erp-comment-les-equipes-tech-pme\/\">Analyse pr\u00e9dictive dans l\u2019ERP : piloter le cycle de vie client<\/a><\/li>\n<li><a href=\"https:\/\/mybusinessfuture.com\/fr\/psd3-dans-les-pme-ce-que-les-directeurs-financiers-doivent\/\">PSD3 pour les PME : API bancaires et finance int\u00e9gr\u00e9e en 2026<\/a><\/li>\n<\/ul>\n<p style=\"padding-top:36px;margin:44px 0 18px;font-weight:700;font-size:1.05em;color:#1a1a1a;\">\u00c0 d\u00e9couvrir aussi dans le r\u00e9seau MBF Media<\/p>\n<div style=\"padding:14px 18px;border:1px solid #e5e5e5;border-radius:8px;background:#fafafa;margin-bottom:6px;\">\n<div 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pilote.<\/p>\n","protected":false},"author":115,"featured_media":114860,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"process mining PME Celonis","_yoast_wpseo_title":"Process mining : o\u00f9 les achats perdent-ils de l\u2019argent ?","_yoast_wpseo_metadesc":"Process mining dans les achats : quelles donn\u00e9es r\u00e9v\u00e8lent les attentes et les probl\u00e8mes de facturation et comment pr\u00e9parer un pilote 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